Because it is mandatory in Switzerland. Regulations require all banks to know and keep up to date their customers’ information in order to justify account activity and the source of funds.

This is not a one-off initiative nor something specific to BBVA: it is part of how the Swiss financial system operates. Our team will guide you through the process so that you can complete it as clearly and smoothly as possible.

It will depend on your case, but it may include: 

• Updated personal or professional information
• Information about your economic activity
• How you use your account or investments
• Documentation that justifies the source of your funds or wealth

The aim is to understand and justify account activity in a way that is consistent with your profile.

Because this is not a one-off process. Regulations require this information to be reviewed and updated throughout the relationship with the customer, even if you have been with us for years. If anything has changed — or if we need to confirm it — we will let you know specifically in order to make the process as straightforward as possible.

We still need you to confirm them. Part of the process involves validating that the information remains correct. In these cases, the process is usually quicker.

The best thing to do is let us know. We will review your case with you and guide you on how to complete the information or what alternatives may apply.

It depends on the information that needs to be updated. In many cases, it is a quick process. If additional documentation is required, it may take longer, but we will tell you from the outset what you need to prepare.

We will indicate the most appropriate channel in each case (usually digital). We follow the security standards required in Switzerland and treat all information as confidential.

It is important to complete it within the specified timeframe. If the information is not up to date, we may face regulatory restrictions on continuing to operate your account normally. If you anticipate any problems, it is important that we review this with you as soon as possible.

It does not directly change your products. However, it is necessary in order to continue managing them normally and comply with regulatory requirements.

Your adviser and our team are available to support you throughout the process. We will explain what we need at each stage and answer any questions so that you can complete it without unnecessary complications.

The information you share with us will be treated with the utmost confidentiality and protected by Swiss banking secrecy and the applicable data protection regulations. It will only be used to manage your relationship with BBVA in Switzerland and to comply with regulatory obligations.

Yes. We will provide you with secure channels for exchanging documentation, such as e-banking or protected messaging services, as appropriate.