Cookie Policy

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Like many other websites, uses a technology known as "cookies" to collect information about the use of our web site.


What are cookies?

A cookie is a file that downloaded onto your computer equipment in order to store details that the entity installing the file can later update and recover.



We inform you that we may use cookies on your computer or device, on the condition that you have given your consent, except for cases in which cookies are necessary to browse around our website. In the event that you provide your consent, we will be able to use cookies that will provide us with more information about your preferences and allow us to personalize our website according to your individual interests.


What are cookies used for on this website?

We use our own cookies and those of third parties to improve our services, customize our website, facilitate browsing for our users, offer them a better experience, identify areas for improvement, perform measurements and collect usage statistics and display advertising related to your preferences by analyzing website use.


Who manages cookies?

When you allow the installation of certain cookies (e.g. third party cookies), also our partners (any of the entities of Banco Bilbao Vizcaya Argentaria, S.A.) or their suppliers will be able to access the information contained in such cookies (e.g. page accessed) for the purpose of managing them.

Depending on the goal pursued:

  • Technical cookies: These cookies let users browse a website, platform or application and use the different options or services found, including, for example, controlling the traffic and communication of data, identifying the session, accessing restricted sections, remembering the items that make up an order, carrying out the purchasing process related to an order, registering or applying for participation in an event, using security elements during browsing, storing contents for the dissemination of video or sound, or sharing contents through social media.
  • Geolocation cookies: These are used to locate the user when a service is requested. This cookie is anonymous and is used, for example, to offer you the correct information depending on the country you are in.
  • Personalization cookies: these cookies let users access the service with several pre-defined general characteristics depending on a series of criteria on users' terminals such as language, browser type used to access the service, regional settings, etc.
  • Analysis cookies: these cookies allow the person responsible for them to monitor and analyze the behavior of the users of the website to which they are linked. The information collected through this type of cookies is used to measure the activity of the website, platform or application and to elaborate browsing profiles of the users of this website, platform or application, in order to implement improvements based on the analysis of the users' usage data.
  • Advertising cookies: these allow the offer of advertising spaces on the website to be managed as efficiently as possible by matching the contents of the advertising with the contents of the service requested or the use being made of our website.
  • Behavioral advertising cookies: these cookies allow management, in the most efficient manner possible, of advertising spaces on the website. These cookies store information on users' behavior, obtained through the continual observation of their browsing habits, which makes it possible to develop a specific profile on the basis of which to show advertising.

Depending on their duration, cookies can be:

  • Session cookies:  this type of cookie is designed to collect and store data while users access a website. These cookies are not stored on the user's computer when the session expires or the browser is closed.
  • Persistent cookies: with this type of cookies, the data remains stored on the user's computer and can be accessed and processed when users leave the website and when they visit it again. Users can delete these cookies at any time.

Based on the company that manages them:

  • Internal cookies: these cookies are sent to the user's terminal from a computer or domain managed by the owner of the website that provides the service requested by the user. 
  • Third-party cookies: these cookies are sent to the user's terminal from a computer or domain that is not managed by the owner of the website that provides the service requested by the user, but by another company that processes the data obtained through the cookies. Furthermore, if cookies are installed from a computer or domain managed by the website's owner but the information collected through them is managed by a third party, they will also be considered third-party cookies.


In third-party cookies procedures are managed and controlled solely by each provider.


The website collects users' information by installing the cookies below on users' hard discs. On this website, the following own and third party cookies may be active:

Strictly necessary cookies

These cookies are necessary for the Website to work and cannot be disabled on our systems. They are generally only set up in response to actions taken by you that amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. You can set your browser to block or warn you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Cookies strictly necessary for the proper functioning of our website, in principle, do not require user consent. In addition, this type of cookie allows us to comply with our legal obligations, if applicable.

List of strictly necessary cookies

Technical names


They differentiate between web traffic from users and bots.

A few seconds



Amazon Webservices


Balances the process load between servers

6 días




Saves the preferred language selected by the user
1 year
Saves the user's e-banking session
During the user's session
Saves the last Adobe AEM segment used by the user.
1 year

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and to see how visitors move through the site. All the information collected by these cookies is aggregated and therefore anonymous. If you do not enable these cookies, we will not know when you have visited our site and will not be able to monitor its performance.

Targeting Cookies

These cookies may be placed on our site by our advertising partners. These companies may use them to profile your interests and show you relevant ads on other sites. They do not directly store personal information, but are based on the unique identification of your browser and Internet device. If you do not allow these cookies to be used, you will receive less personalized advertising.

Based on your consent, you as a user may, at any time, allow, reject, disable or otherwise manage the (optional) cookies installed on your equipment by modifying the configuration parameters of the browser installed on your device.

Depending on the browser you use, you may need to follow certain steps to change the cookie settings on your device.


Disabling cookies does not prevent you from browsing the website, although the use of some of its services may be limited and, therefore, your browsing experience may be less satisfactory. To learn more about the processing of personal data please consult our Personal Data Protection Policy here.

Since the use of (optional) cookies is based on user consent, you as a user may at any time withdraw your consent in relation to the Cookie Policy, and you may disable cookies stored on your computer through the settings and configurations of your Internet browser. Depending on your browser, you may need to follow certain steps to change the cookie settings on your computer as indicated in the "Consent" section.
This Cookies Policy may be altered at any given time whenever required by current legislation or whenever there is a change to the type of cookies used on this website. For this reason, we recommend that you check this policy every time you access our website so that you are always know how and what we use cookies for.