01. My Account

How can I open an account with BBVA?

Joining New Gen is very easy through our online form

Want to know more? Go ahead…

What do I need to make a successful video identification?

In order to have a successful video identification, we suggest that you follow the recommendations below:

  • Smartphone, tablet or computer with webcam and microphone
  • Active phone number to receive text message
  • Quiet, undisturbed place to receive a private video call
  • An stable internet connection
  • Time to perform the identification, around 10 minutes
  • High resolution webcam or cell phone camera
  • And of course, a valid identification document
"What do I need to identify myself using the video identification tool? "

To identify yourself using the video-identification tool you just requires:

  • A smartphone or tablet or a computer with a webcam
  • A valid ID document
  • An Internet connection
  • A mobile phone for receiving an activation code via SMS
How can I start a video identification?

Check your inbox! An email has been sent to your registered email address containing a unique link to proceed with your video identification

Can I continue the video identification process if it is interrupted?

You can restart the process with the same link we sent to your registered email

02. Global Position and Documentation

Where do I find the Statement?

In your E-banking or Mobile app you can find all the information you need about your positions, bookings, performance and more. You just have to access the Portfolios section, select your account and that’s it!

Where do I find the Position?

In your E-banking or Mobile app you can find all the information you need about your positions, bookings, performance and more. You just have to access the Portfolios section, select your account and that’s it!

What needs to be done to change Personal information?

You need to enter E-banking or Mobile App and use the Messages section to request change of personal information. You should detail the new address, country of residence, phone number or email and we will proceed with the changes

How can I get my tax documentation?

The tax documentation is generated once a year and automatically uploaded to your documents section in the e-banking

How can I get advice on the operations I have made?

The documents are generated at the end of the operations and automatically uploaded to your documents section in the e-banking

03. Payments & Transfers

How can I make a payment from my account?
  • If you need to make a Payment for an amount less than 25,000 CHF. Click on the Payment section in your E-banking or Mobile app and in three simple steps you can confirm the payment
  • If you need to make a transfer for an amount greater than 25,000 CHF, you need to enter E-banking or Mobile App and use the Messages section to request the New Payment
  • This process is only available for transfers to the same account holder
How much does it cost to make a payment?

Making a payment costs 10 CHF, 10 EUR, or 10 USD

How many transfers can I make?

There is no limit for the number of transfers that you can make. However, you need to consider that the maximum amount you can transfer through the e-banking is CHF 25’000 per transaction and CHF 50’000 per month. In case you need to make bigger payments, you may request so through the secure messaging system available in the Messages section of the e-banking and mobile App

What is the maximum amount that I can transfer?

The maximum amount you can transfer through the e-banking is CHF 25’000 per transaction and CHF 50’000 per month. In case you need to make bigger payments, you may request so through the secure messaging system available in the Message section of the e-banking. The process will only apply to transfers to accounts of the same account holder

How can I modify the value date of the transfer?

All payments have a standard value date of D+2, if you need to change it for a specific payment, you need to enter E-Banking or Mobile App And Use the Messages Section to request a New Payment

04. Trading

How can I place a trade?

Placing a trade with New Gen is very easy, you just need to follow these steps:

1. Login to the E-banking or Mobile App, and select the Trading section
2. Select the type of trade you want to place (Buy or Sell)
3. Find the instrument you want to trade by entering the ISIN or security name in the search box
4. Once you have selected the instrument, select the current account you want to use, the quantity you want to trade, the execution type, and the limit/trigger price (this does not apply if you are placing the order “At Market”)
5. Review the details of your order, and submit it
6. Once you have submitted the order, you can check the status in the Trading Overview

What type of securities can I trade?
  • You can trade Equities, Mutual Funds and ETFs through our digital platforms
  • You can also trade Bonds, Preferred Shares, Options, FX forwards, and Structured Products. To do so, just contact us through the e-banking
What type of orders can I place?

At market, limited, stop-loss, stop-limit

What is the maximum period that I can place a limited, stop-loss, stop-limit or order for?

The maximum period that you can place a limited, stop-loss, stop-limit or order is up to 90 days

How much does it cost to make a trade?

The fee will always be 0.25% regardless of what you invest in. Easy, right?

Here is a simple example:

  • Siemens 10.000 EUR                    It costs you 25 EUR
  • Nestle 50.000 CHF                       It costs you 125 CHF
  • Apple 100.000 USD                      It costs you 250 USD

05. Crypto-Assets

How much does it cost to receive Bitcoin?

To know the cost to receive Bitcoin, please contact us:   support.newgen@bbva.ch

What cryptocurrencies can I operate with?

At the moment, you can buy and sell Bitcoin, and we will soon be adding more cryptocurrencies

How much does it cost to transfer Bitcoin?

If you buy or sell cryptocurrencies you pay 1%, plus the “network fee” that applies in the case of sales. You can rest assured, we offer you the best execution price with no hidden margins like most brokers

How can I transfer Bitcoin?

If you are interested in transfer Bitcoin, please contact us support.newgen@bbva.ch

Which cryptocurrencies can I invest in?

At the moment only Bitcoin. we are continuously working to increase our crypto-assets offering

06. Lending

How can I apply for financing?

If you want a loan or line of credit, you need to log in to your E-banking or mobile app and use the Messages section. There you can select the option Financing request”

What type of financing can I get?

You can apply for a Credit Line or a Loan

How much financing can I apply for?

The type of financing that we offer is Lombard. This means that we will use the investments that you hold with us as collateral (guarantee). Since each asset has a different guarantee value, the amount of financing you can get will the depend on the type of investments you currently have and the type of investments you want to make

How much does financing cost?

The cost of financing is Base Rate + 2.50% annually. We do not charge any Set Up or Renewal fees

What is the base rate applied to my credit line or loan?

The base rate we use is Libor. You can find more information about this rate here

07. Digital Platforms

What platforms do I have available?

At New Gen you have at your disposal:

  • E-banking and mobile app, which is available for both Android and iOS
  • BBVA Access Key
What do I need to access the digital platforms?

To access of the digital platforms all you need is:

  • An e-banking contract
  • A username and password
  • The BBVA CH Access Key
How do I access e-banking?

Access to your E-banking account is very simple

  1. Go to bbva.ch
  2. Select the Enter option
  3. Complete the information requested with the data you received in the welcome letter to New Gen.
How do I access the mobile app?

Access to your Mobile App is very simple

  1. Download the app from your Google Play or Apple Store.
  2. Complete the information requested with the data you received in the welcome letter to New Gen.
Where can I download the mobile app?

You can download it from either Google Play or the Apple Store