Private Banking - FAQs

01. My Account

How can I open an account with BBVA?

To open an account at BBVA, please click here or contact us by telephone on number +41 44 2659 503.

What is the minimum amount I need to deposit to open an account?

To open an account you need a minimum amount of CHF 100’000, EUR 100’000, or USD 100’000.

Is it necessary for me to travel to Zurich in order to open an account with BBVA?

You can do the whole process from home. We use video identification and digital signature systems that will allow you to securely sign all the required documentation within a few minutes.

For more information, you can click here or contact us by telephone on number +41 44 2659 503.

How can I sign my account opening documents?

We use video identification and digital signature systems that will allow you to securely sign all the required documentation within a few minutes.

For more information, you can click here or contact us by telephone on number +41 44 2659 503.

How can I send my account opening documents?

We use video identification and digital signature systems that will allow you to securely sign all the required documentation within a few minutes.

For more information, you can click here or contact us by telephone on number +41 44 2659 503.

02. Global Position and Documentation

How can I get my account movements?

In your E-banking or Mobile app, you can find all the information you need about your positions, bookings, performance, and more.

You just have to access the Portfolios section, select your account and that’s it!

How can I get my account positions?

In your E-banking or Mobile app, you can find all the information you need about your positions, bookings, performance, and more.

You just have to access the Portfolios section, select your account and that’s it!

How can I change my personal information?

If you need to change personal information such as:

  • Telephone number
  • E-mail
  • Address
  • Country of residence

 

Please contact your relationship manager who will tell you how to proceed in these cases.

How can I get my tax report?

The system automatically generates your annual tax report and uploads it to your documents section in the e-banking.

How can I get the advices of my account's transactions?

These documents are automatically generated after every transaction and upload to your documents section in the e-banking.

03. Payments & Transfers

How can I make a payment from my account?

If you need to make a payment for an amount less than 25,000 CHF. Click on the Payment section in your E-banking or Mobile app and in three simple steps you can confirm the payment.

If you need to make a payment for an amount greater than 25,000 CHF, please contact your Relationship Manager.

How much does it cost to make a payment?

To get information on our costs and fees, please contact your relationship manager.

How many transfers can I make?

There is no limit for the number of transfers that you can make. However, you need to consider that the maximum amount you can transfer through the e-banking is CHF 25’000 per transaction and CHF 50’000 per month and your account can never be left with a value of less than 100.000 CHF. In case you need to make bigger payments, please contact your relationship manager.

What is the maximum amount that I can transfer?

You need to consider that the maximum amount you can transfer through the e-banking is CHF 25’000 per transaction and CHF 50’000 per month.

How can I get the SWIFT?

If you need the SWIFT Document, please contact your relationship manager.

04. Trading

What kind of investment services would you have access to?

You will be able to choose execution, advisory and discretionary portfolios. For more information click here or call +41 44 2659 503 or contact your relationship manager.

How can I place a trade?

Placing a trade with BBVA Switzerland is very easy, you just need to follow these steps:

  1. Login to the E-banking or Mobile App, and select the Trading section
  2. Select the type of trade you want to place (Buy or Sell)
  3. Find the instrument you want to trade by entering the ISIN or security name in the search box
  4. Once you have selected the instrument, select the current account you want to use, the quantity you want to trade, the execution type, and the limit/trigger price (this does not apply if you are placing the order “At Market”)
  5. Review the details of your order, and submit it
  6. Once you have submitted the order, you can check the status in the Trading Overview.
What type of securities can I trade?
  • You can trade Equities, Mutual Funds, ETFs and Fixed-income investments (Bonds)  through our digital platforms.
  • For the rest, please contact your relationship manager.
What type of orders can I place?

At market, limited, stop-loss, stop-limit.

What is the maximum period that I can place a limited, stop-loss, stop-limit or order for?

Up to 90 days.

05. Crypto Assets

How can I open a new wallet?

If you need to open a new wallet, please contact your relationship manager.

Can I have more than one wallet?

At the moment this option is not available.

What cryptocurrencies can I operate with?

At the moment, you can buy and sell Bitcoin, and we will soon be adding more cryptocurrencies.

How much does it cost to buy and sell Bitcoin?

If you are already a client, please contact your relationship manager. Otherwise, you can either click here or contact us by telephone on number +41 44 2659 503.

Can I receive Bitcoin from a wallet that I have in another institution?

If you are interested, please contact your relationship manager.

06. Lending

How can I apply for financing?

For more information, please contact your relationship manager.

What type of financing can I get?

Credit line/Loan/Bank guarantee

How much financing can I apply for?

Lombard/depending on the amount and type of assets held in your account.

For more information, if you are already a client, please contact your relationship manager. Otherwise, you can either click here or contact us by telephone on number +41 44 2659 503.

How much does financing cost?

For more information, please contact your relationship manager.

What is the base rate applied to my credit line or loan?

The base rate we use is Libor. You can find more information about this rate here.

07. Digital Platforms

What platforms do I have available?
  • E-banking and mobile app, which is available for both Android and iOS.
  • BBVA Access Key.
What do I need to access the digital platforms?

All you need is an e-banking contract, a username and password, and the BBVA CH Access Key.

How do I access e-banking?

Access to your E-banking account is very simple

  1. Go to bbva.ch and Select the option Online banking
  2. Complete the information requested with the data sent by your relationship manager when opening the account.
How do I access the mobile app?

Access to your Mobile App is very simple.

  1. Download the app from your Google Play or Apple Store
  2. Complete the information requested with the data sent by your relationship manager when opening the account.
Where can I download the mobile app?

You can download it from either Google Play or the Apple Store