New European regulation on data protection
Data Privacy Statement
BBVA (Suiza) SA (the "Bank") cares about your privacy and is committed to give your personal data a high level of protection. This notice aims to inform you about the data the Bank collects, as well as the reasons for processing it and the rights you have.
Please read the following information carefully. Should you have any questions or comments, do not hesitate to contact dpo@bbva.ch or BBVA (Suiza) SA, Data Protection Office, Selnaustrasse 32, 8001 Zurich, the entity responsible for the processing of your data.
- Who is responsible for the data processing and how can you contact them?
- KYC ("Know Your Client") information such as your name, date of birth and address, a copy of your passport or other identification document, telephone number and email, nomination of a mandate, as well as family details (name of your partner or children, for example)
- Where permitted by law, we collect and process special categories of personal data such as biometric information (e.g. Touch-ID), political affiliations, health information, racial or ethnic origin or religious or philosophical beliefs. Information related to criminal convictions or offences is collected and processed, if allowed by law
- Your tax domicile and related documents and information
- Professional information about you as well as knowledge and experience in investment matters including your investment objectives
- Payment and transaction records, financial statements, earnings, investments, liabilities and revenues, as well as other financial information
- Numeric identifiers assigned to you such as client or account number
- Records of telephone calls or exchange of emails between you and the Bank and the products and services you use
- In case you access our website, our server will record the data transmitted by your browser automatically. The information recorded will include the date and time you accessed the website, the files you accessed, the data volume transmitted, the performance, what kind of web browser you are using as well as the language, the requesting domain and the IP address. You can find additional information directly on our website.
- Guarantee the Bank's IT security and operation
- Defence in legal disputes and assertion of legal claims as well as prevention and clarification of crimes
- Development of services and products
- Reviewing and optimizing procedures
- In relation to the credit business, consulting and exchanging information with offices such as debt registers to investigate credit worthiness and credit risk
- Risk Controls at the Bank
- Video surveillance of our premises to provide security
- Who has access to your data?
- How long do we store your data?
- What are your rights?
- Right of access: You have the right to know if the Bank processes your personal data and, where that is the case, you have the right to know the purpose of the processing, the categories of the data concerned and the recipients of the personal data, among others.
- Right to rectification: You have the right to request the rectification of inaccurate personal data about you.
- Right to erasure ("Right to be forgotten") and right to restriction of processing: You have the right to ask BBVA (Suiza) SA to stop processing your data or to delete it. Please keep in mind that these rights are not absolute, as there may be overriding interests that require us to keep processing your personal data in order to fulfil legal or regulatory obligations. The Bank will, in any case, assess your request and respond without undue delay.
- Right to data portability: You have the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format. You also have the right to have your personal data transmitted to another controller without hindrance.
- Right to object: You have the right to object to the processing of your personal data, unless the Bank demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedom or exercise or defence of legal claims. Where your personal data is processed for direct marketing purposes, you have the right to object at any time.
- 7. Changes to your personal data
- Exercising your rights