To know the cost to receive cryptocurrencies, please contact us:   support.newgen@bbva.ch

At the moment, you can buy and sell Bitcoin and Ether. We are working on adding more offerings in this category

Cryptocurrencies transfer orders to or from your account are free of charge

If you are interested in transfer Bitcoin, please contact us support.newgen@bbva.ch

At the moment only Bitcoin. we are continuously working to increase our crypto-assets offering

The security of our operations is extremely important and for this reason we have developed our own solution for institutional custody of cryptocurrencies integrated into our systems with the highest security standards available on the market. For security reasons, we cannot disclose further details. We do not outsource custody to third parties as many intermediaries do

At New Gen you already have a wallet associated with your account from the moment you open it

Yes, as many as you have cryptocurrencies, see the different types of wallets and security levels. You can contact us at support.newgen@bbva.ch

There are two types of wallets, the “hot wallet” type with individual signature of operations through your credentials and an additional one, which we have called “warm wallet” that serves to store cryptocurrencies with an additional level of security, through which the bank intervenes in the operations, this type of wallet is limited depending on the type of client, amount to be guarded and has specific service conditions and fees

Through the online banking app you can invest at any time or day of the week

Depending on the type of account and operation there are different fees, if you sell, you also have to pay the “network fee” that corresponds to Bitcoin or Ethereum. You can rest assured that we offer you the best execution price without hidden margins like most brokers

You can place limit orders of four types. You can place “Fill or Kill”, “Immediate or Cancel”, “Good Till Cancel” and “Good Till Date” orders. In the latter case, the maximum time limit allowed is 90 days

You can not dispose of your cryptos at the same time you bought them, because the settlement process through the blockchain is not immediate. When you buy or sell through BBVA, all your transactions go through the blockchain, unlike other intermediaries, so you can be sure that your transactions are yours and are not affected by those of other customers. This settlement process only takes place during office hours, so if you carry out transactions outside office hours, weekends or public holidays, the settlement takes place on the next working day

As a general rule, there’s no minimum amount per order to invest in cryptocurrencies, however, we advise you to bear in mind that there may be a minimum cost per transaction and costs associated with the network fee in particular

No, it is only possible to make transfers between wallets owned by you. Receiving or making payments to third parties is not supported

In most countries there is an obligation to report investments in cryptocurrencies. The bank provides consolidated tax information on positions in cryptocurrencies and financial assets (funds, ETFs, shares, bonds, etc.) on an annual basis. The information is received in the e-documents section of online banking

You have two options:

• You can either sell the cryptocurrencies and convert them to FIAT
• You can transfer them to a wallet of your ownership previously verified by the bank

At the moment you can’t hold Ethereum tokens. If for any reason an unsupported token is sent to the wallet, you will not see it in the wallet and you will not be able to withdraw it from the address because the bank will not recognize it as operational, so there is a from the address because the bank will not recognize it as operational, so there is a risk of total loss and inability to access it

At the moment you can’t apply for credit by leveraging your crypto investments. However, you can easily leverage your traditional financial assets and obtain credit to invest in cryptocurrencies

We do not share private keys or wallet addresses for security reasons, as doing so may expose you to potential attacks or fraud attempts

Please note that while we employ the highest level of security measures to protect the assets in your wallet, the holding of cryptoassets is not without risk. We therefore strongly recommend that you protect your mobile device with appropriate security measures at all times. Such measures include, but are not limited to, PIN access, biometric verification and two-factor authentication when logging into the BBVA app. Please never share your credentials with third parties. BBVA will never ask you for your credentials by phone, email or any other means