Joining New Gen is very easy through our online form

Want to know more? Go ahead…

In order to have a successful video identification, we suggest that you follow the recommendations below:

• Smartphone, tablet or computer with webcam and microphone
• Active phone number to receive text message
• Quiet, undisturbed place to receive a private video call
• An stable internet connection
• Time to perform the identification, around 10 minutes
• High resolution webcam or cell phone camera
• And of course, a valid identification document
  

To identify yourself using the video-identification tool you just requires:

• A smartphone or tablet or a computer with a webcam
• A valid ID document
• An Internet connection
• A mobile phone for receiving an activation code via SMS

Check your inbox! An email has been sent to your registered email address containing a unique link to proceed with your video identification

You can restart the process with the same link we sent to your registered email

Please contact us support.newgen@bbva.ch

You can start your video-identification process from Monday to Saturday from 07:00 to 22:00 CET

These are our schedules to perform your video-identification process according to your preferred language:

• English, German, French and Italian at any time (from Monday to Saturday from 07:00 to 22:00 CET)
• Spanish, between 15:00 – 18:00 CET (from Monday to Saturday)

To open an account with New Gen you need a minimum amount of CHF 10’000/EUR 10’000/USD 10’000. We think this is a minimum amount so that you can start enjoying our services, invest and see your wealth grow over time. Open an account

At New Gen we do not charge opening fees or fees for receiving money or other investments, nor if you decide to cancel the account. The only fee applied is if you want to transfer investments or money to another entity, then we will only charge you the administrative management fee

In New Gen you invest when and how you want without price limits and with the security of your bank in Switzerland. See more

Once you have successfully completed the account opening application form you will receive in your email a link to start the vide-identification 

The account opening documentation is digitally signed during the video identification process

The process to send your documents It’s all online. You don’t have to worry about sending signed documents. It’s all done through this online form and the video identification and digital signature process

You will receive an email confirmation as soon as your account has been opened with your account information, opening documents and terms and conditions

At New Gen we only offer individual accounts, which means that each account can only have one beneficial owner

At the moment at New Gen, we only offer personal accounts

At New Gen is not possible to have more than one account, but you can have different portfolios and currencies within a single account

To make a transfer to your account you will need to use the information in the New Gen welcome letter
There you will find the information you need to start the process:

• BIC/SWIFT code
• IBAN or Account Number

Receiving a payment costs absolutely nothing! We do not charge for receiving payments

To make a transfer of securities to your account, you will need to use the information in the New Gen welcome letter
There you will find all the information you need to complete the operation:

• Contact information
• IBAN or Account Number
• BIC/SWIFT code
  

If you have any questions, you can contact us at securities.newgen@bbva.ch

We charge absolutely nothing for receiving securities

As it is an online account, you can’t withdraw or pay in cash into it

You need to enter E-banking or Mobile App and use the Messages section to request the opening of a new portfolio

You need to enter E-banking or Mobile App and use the Messages section to request the opening of a new Current Account

At New Gen we do not charge opening fees or fees for receiving money or other investments, nor if you decide to cancel the account. The only fee applied is if you want to transfer investments or money to another entity, then we will only charge you the administrative management fee

You can find all the information looking for in the New Gen welcome letter. It details all the relevant information about your account contracts, fees, terms of service and more

You need to enter E-banking or Mobile App and use the Messages section to request the certificate or banking references. You should select the “Other” option and describe the type of certificate you need

You need to enter E-banking or Mobile App and use the Messages section to request the account cancellation
To execute the Final transfer you should detail the information of the beneficiary bank and your account number or IBAN there. Remember that transfers can be made to an account of your own ownership

If you are interested in our Private Banking services, please contact us here support.newgen@bbva.ch